Complaints and returns

Submitting a complaint

In order to submit a complaint, send us an e-mail (to the following address: with the following information: order number, name and surname, e-mail address, correspondence address, telephone number, name of the advertised product and the reason complaint, date of purchase and the occurrence of the defect.

! Important: Unpack your board immediately after receiving it, preferably in the presence of the courier. Please inform us of any transport damage or other visual defects within 24 hours of receiving the package. This is the only way we can take account of possible visible defects.

Under applicable law, you have 30 days to return the goods. In order to withdraw from the contract and return the product purchased from us, all you need to do is send us an e-mail to the following address: with information about the withdrawal from the contract and the preferred form of payment refund, and we will send the address to which board should be sent back. The returned product cannot bear traces of use.

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